Frequently Asked Questions (FAQs)
1. What is Glow Mechanics?
Glow Mechanics is a wellness brand founded by two college friends. We offer high-quality supplements made from naturally extracted ingredients to support energy, balance, and overall vitality.
2. Are your supplements safe to use?
Yes. All our supplements are made with natural extracts and produced under strict quality and safety standards. We source responsibly and ensure every product complies with health regulations in both the USA and Canada.
3. Do your supplements have any side effects?
Our products are formulated using natural ingredients known for their safety. However, we always recommend consulting with a healthcare provider before starting any new supplement—especially if you have existing medical conditions or are taking medications.
4. Where are your products shipped from?
We ship directly from our fulfillment center in the USA to ensure fast and reliable delivery.
5. Which countries do you ship to?
Currently, we ship to the United States and Canada. Stay tuned—we’re expanding to more regions soon!
6. How long does shipping take?
Orders typically ship within 1–3 business days. Delivery time depends on your location, but most orders arrive within 7–10 business days. Some orders may take longer depending on the destination.
7. Do you offer tracking for my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email so you can monitor your delivery in real time.
8. What if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, contact us within 7 days of delivery at info@glowmechanics.store. Please include your order number and a photo of the product. We’ll make it right!
9. What is your return policy?
Due to the nature of health supplements, we do not accept returns on opened products. If your item is unopened and returned within 14 days of purchase, we offer a full refund (excluding shipping).
10. Are your supplements vegan or gluten-free?
Please refer to each product’s description page. We clearly indicate whether a supplement is vegan, gluten-free, or allergen-friendly based on its formulation.
11. How do I know which supplement is right for me?
Each product page includes detailed benefits and ingredient information. If you're unsure, feel free to reach out—we’re happy to help guide you based on your wellness goals.
12. How can I contact customer support?
You can reach us at info@glowmechanics.store or through our website’s contact form. We typically respond within 24–48 hours.